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Reduce support ticket volume by 70%. This automation detects customer intent, fetches live order data from Shopify, generates a natural AI response, and logs every conversation to Airtable. Complex issues are routed to a human agent.
70%
Tickets automated
1.8 sec
Avg response time
4.7/5
CSAT score
AI Support Agent
The diagram shows the n8n workflow that processes each message — from intent detection to Shopify order lookup to logging in Airtable.
Step by step
A customer types a question in your chat widget — about their order, a return, or a product. The message hits n8n instantly.
GPT-4o reads the message and classifies it: order status, return request, product question, complaint, or human handoff.
If the customer mentions an order, the workflow pulls the live order details directly from Shopify in real time.
GPT-4o crafts a natural, accurate response using the Shopify data and your business context — no templates, no scripts.
The reply is sent back to the customer instantly. Complex issues are flagged in an Airtable escalation table for your team.
Deliverables
Ready to deploy?
Book a free 30-minute call and I'll walk you through how this connects to your existing tools — no technical knowledge required.
No obligation. Just a quick 30-minute call.